Frequently Asked Questions
Everything you need to know about your order and our alternative fashion.
What is your shipping policy?
We offer worldwide shipping with standard and express options available. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package leaves our warehouse.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please use our online returns portal to generate a shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Klarna and Afterpay depending on your location.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
Are your products ethically sourced?
Sustainability and ethics are core to our brand. We work closely with our manufacturing partners to ensure fair wages, safe working conditions, and a commitment to reducing environmental impact throughout our supply chain.
Can I cancel or modify my order?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately for assistance.